Buying gold or silver jewellery should always be a joyful experience. But what happens if your BIS hallmarked product seems suspicious? What if you want to verify whether the hallmarked jewellery is authentic, or you want proof that the hallmarked jewellery is really authentic? Then there are two things could be done.
PHYSICAL WAY OF CHECKING THE AUTHENTICITY OF THE JEWELLERY
In order to verify the purity of the jewellery, a customer could straight away check the authenticity of the HUID through the application itself. If a customer has further suspicion, they could always visit the A&H centres of BIS in order to check the purity physically.
BIS has authorized Assaying & Hallmarking (A&H) centres across India. Customers can take their jewellery to these centres to verify HUID, check metal purity, and ensure hallmarks are authentic. If any discrepancies are found, complaints can also be lodged directly at these centres. This option provides an additional layer of assurance, especially for high-value jewellery or for consumers who want in-person validation alongside the app.
If a consumer wants their jewellery hallmarked at these centres, additional charges apply — for gold, it is usually ₹45 per article (with a minimum consignment charge of ₹200), and for silver, ₹35 per article (with a minimum of ₹150) A&H centre will charge. These charges are standardised by BIS and apply only at officially recognised centres.
NON–PHYSICAL WAY OF CHECKING THE AUTHENTICITY OF THE JEWELLERY
BIS Care App is the solution for this problem.
BIS Care App is India’s official mobile app from the Bureau of Indian Standards (BIS), which not only lets you verify jewellery authenticity through HUID but also allows you to lodge complaints directly with the authorities.
If a discrepancy is found between the HUID and the purity test in the centre, a customer can lodge a complaint from the centre itself.
In the case that a customer cannot visit the A&H centre physically, the BIS Care App brings this assurance right to their fingertips. Filing a complaint through the app is straightforward, fast, and ensures that your grievance reaches the right officials without unnecessary delays.
Here’s how you can lodge a complaint using the BIS Care App:
- Download and Open the BIS Care App
Available on both the Google Play Store and Apple App Store, the app is free and easy to use. Open it to access the main menu. - Select ‘Lodge Complaint’
From the home screen, tap on “Lodge Complaint”. The app provides options to specify the type of product or service your complaint is about, such as gold, silver, or other BIS-certified products. - Fill in Your Details
Enter your personal information, such as name, phone number, and email. This ensures that BIS can follow up with you. You may need to register or log in for this step. - Provide Product Information
Specify details of the product, including:- HUID (Hallmark Unique Identification Number) if it’s hallmarked jewellery
- Type of product
- Name of the jeweller or manufacturer
- Purchase date and location
- Describe the Issue
Clearly explain the problem, whether it’s misuse of the BIS mark, substandard purity, or counterfeit jewellery. You can also attach photos of the product if available. - Submit and Track Your Complaint
After submitting, you’ll receive an acknowledgment number. This allows you to track the progress of your complaint directly through the app. BIS officials will investigate and take necessary action.
FAQ
What is the BIS Care App?
The BIS Care App is the official mobile app of the Bureau of Indian Standards (BIS) that helps consumers verify jewellery authenticity and lodge complaints.
Can I verify hallmarked jewellery using the app?
Yes. You can instantly verify the HUID of gold or silver jewellery through the BIS Care App.
What if I still doubt the purity after app verification?
You can visit a BIS-authorised Assaying & Hallmarking (A&H) Centre for physical purity testing and verification.
What services do A&H centres provide?
A&H centres verify HUID, test metal purity, authenticate hallmarks, and accept complaints if discrepancies are found.
Are there charges for hallmarking at A&H centres?
Yes. Charges are standardised by BIS:
- Gold: ₹45 per article (minimum ₹200 per consignment)
- Silver: ₹35 per article (minimum ₹150 per consignment)
Can I lodge a complaint at an A&H centre?
Yes. If any mismatch is found during testing, complaints can be lodged directly at the centre.
What if I cannot visit an A&H centre?
You can lodge a complaint online through the BIS Care App, without visiting any office.
How do I lodge a complaint using the BIS Care App?
Open the app, select “Lodge Complaint”, enter your details, provide jewellery and HUID information, describe the issue, and submit.
Can I track my complaint?
Yes. After submission, you receive an acknowledgement number to track the complaint status on the app.
Why should consumers use the BIS Care App?
It offers a safe, digital, and traceable way to verify jewellery, report issues, and protect against counterfeit or under-purity products.
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